{"id":4012,"date":"2025-01-24T14:41:36","date_gmt":"2025-01-24T13:41:36","guid":{"rendered":"https:\/\/www.maxxim.it\/faq\/"},"modified":"2026-02-06T17:28:38","modified_gmt":"2026-02-06T16:28:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.maxxim.it\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t
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Faq<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Find all the answers you need for your holiday in Ferrara<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What are the check-in and check-out times? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Check-in is available from 3:00 PM, and check-out must be by 10:30 AM.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I leave my luggage at the hotel before check-in or after check-out? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, we offer a free luggage storage service for your convenience.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What payment methods do you accept? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We accept all payment methods except American Express and cheques.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is the reception open 24\/7? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, our reception is available 24 hours a day.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is it difficult to reach you? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, reaching us is easy even though we are located inside the ZTL, right in the historic centre. If you arrive by train your stop is Ferrara, if you come by car your exit is Ferrara Sud and you must set Corso Porta Reno as your destination on your navigator. Once you have reached your destination, continue by car for another 30 metres and take the first left turn and you will find the Hotel Maxxim on the left-hand side of the road, at number 21 Via Ripagrande, inside the ZTL.<\/p>\n

In order to authorise transit in the ZTL (zone A), on the day of your arrival you will have to communicate your licence plate number in response to a Whatsapp message from us, which we will send to the number you leave when you book. The number plate sent to us will then be registered in the Ferrara Municipal Police system. You will be able to transit in the ZTL (zone A) from 7:00 a.m. on the day of arrival to 7:00 p.m. on the day of departure. WARNING: If the number plate notification made is incorrect in letters and\/or numbers, we are NOT responsible for handling any fines.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How does the ZTL pass work? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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It\u2019s free of charge and covers access from 7:00 a.m. on the day of arrival until 3:00 p.m. on the day of departure. Licence plate numbers must be provided on the day you arrive\u2014not in advance. The permit is issued retroactively, so you can enter without any worries: there\u2019s no need to wait for any \u201cgo-ahead\u201d from us. Our guests can access the ZTL even before check-in!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you offer shuttle or private transfer services? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, but we can arrange transportation for you upon request.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you have parking? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, we offer a secure, covered parking area, available for a fee and by reservation. Please ask at reception for rates.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is breakfast included? What does it offer? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, breakfast is always included! It features both sweet and savoury options, including lactose-free, vegan, and gluten-free alternatives. Breakfast is served in our beautiful breakfast room overlooking the garden. If you have dietary requirements, please ask our staff for guidance.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you offer room service? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Not for full meals, but we provide breakfast in your room for an extra charge of \u20ac15.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you have a restaurant or bar? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, but we\u2019re happy to recommend excellent restaurants and bars nearby.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you accept pets? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Absolutely! Your pet is welcome with a \u20ac10 per night supplement, subject to a pet policy that our staff will be happy to explain.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you organise city tours? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Not directly, but we can suggest itineraries to help you explore the city like a true local.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you rent bicycles? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, you can ask at reception, with the following rates:
12\u20ac the whole day from 8 a.m. to 8 p.m.
8\u20ac in the morning from 8:00 to 14:00 or in the afternoon from 14:00 to 20:00
All bikes have a lock.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is the hotel accessible for guests with disabilities? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Partially. Please contact the reception before booking for detailed accessibility information.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What does it mean that the hotel is a Dimora d\u2019Epoca? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Significa che ci troviamo all\u2019interno di Palazzo Beccari Freguglia<\/b>, il pi\u00f9 grande palazzo privato di Ferrara, riconosciuto ufficialmente come Dimora d\u2019Epoca<\/i>. \u00c8 una residenza storica che conserva il fascino originario, pur offrendo tutti i comfort di un hotel moderno.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which original features of the palace can you still see today? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Inside Palazzo Beccari Freguglia you can still admire several authentic historic details, especially in the common areas: original columns and arches, stone staircases, handrails and architectural elements that reveal the soul of the residence.
The rooms, on the other hand, are designed to offer a completely contemporary experience\u2014modern, comfortable, thoughtfully curated spaces where history remains the backdrop\u2026 and relaxation is unmistakably of today.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is it true that people used to arrive here by carriage? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Absolutely. The old stables and the grand entrance door still tell that story.
You can\u2019t arrive by carriage anymore (we\u2019re in the ZTL), but if you share your licence plate number we\u2019ll arrange your access straight away: the means may change, but the welcome stays the same.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why does the old reception have iron grilles? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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A fun detail everyone loves: the grilles were there for protection\u2026 from bandits!
Today they remain as a reminder of a time when travel was a real adventure\u2014and they\u2019ve become one of the hotel\u2019s most photographed features.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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When was the palace restored? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The most recent full renovation dates back to 2018.
It was a major project that brought the residence back to its original elegance, integrating technology and comfort without losing its historic character.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What makes Maxxim different from other hotels in Ferrara? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Simple: no one else is an officially recognised Dimora d\u2019Epoca.
Staying at Maxxim means experiencing Ferrara from the inside, in its most authentic and noble setting\u2014where Este history meets modern hospitality.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Faq Find all the answers you need for your holiday in Ferrara What are the check-in and check-out times? Check-in is available from 3:00 PM, and check-out must be by 10:30 AM. Can I leave my luggage at the hotel before check-in or after check-out? Yes, we offer a free luggage storage service for your […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4012","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.maxxim.it\/en\/wp-json\/wp\/v2\/pages\/4012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.maxxim.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.maxxim.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.maxxim.it\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.maxxim.it\/en\/wp-json\/wp\/v2\/comments?post=4012"}],"version-history":[{"count":4,"href":"https:\/\/www.maxxim.it\/en\/wp-json\/wp\/v2\/pages\/4012\/revisions"}],"predecessor-version":[{"id":5659,"href":"https:\/\/www.maxxim.it\/en\/wp-json\/wp\/v2\/pages\/4012\/revisions\/5659"}],"wp:attachment":[{"href":"https:\/\/www.maxxim.it\/en\/wp-json\/wp\/v2\/media?parent=4012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}